Privacy Policy

Last updated: 24 September 2026

Crystal Expo Pty Ltd (ABN 22 642 143 511, "we", "us", "our") operates the website crystalexpo.com.au (the "Site"). This policy explains what personal information we collect, how we use it, and your rights regarding that information.

Information we collect

When you browse our Site, place an order, or contact us, we may collect:

• Name, email address, phone number, and postal/delivery address
• Order details, including items purchased and order value
• Payment information (processed securely by Stripe — see below; we do not store your full card details)
• Technical information such as IP address, browser type, and pages visited, collected automatically via cookies

How we use your information

We use your information to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Send order confirmations and shipping updates
• Improve our Site and product range
• Comply with legal obligations, including tax and consumer law requirements

Payment processing

All payments on this Site are processed by Stripe, a third-party payment processor. We do not store your credit or debit card numbers on our servers. Stripe's handling of your payment information is governed by Stripe's Privacy Policy.

Cookies

Our Site uses cookies to keep track of your shopping cart, remember your preferences, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features (like the shopping cart) may not work correctly without them.

Sharing your information

We do not sell your personal information. We may share it with:

• Payment processors (Stripe) to complete transactions
• Shipping/delivery providers to fulfil your order
• Service providers who help us run the Site (e.g. hosting), bound by confidentiality obligations
• Government or regulatory bodies where required by law

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including using SSL encryption across the Site.

Your rights

Under the Australian Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and request corrections. To make a request, or if you have any questions about this policy, contact us at:

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.